28 August 2020. You can book this All-Risk insurance up to 57 days prior to your departure. If you decide to cancel and request a travel voucher, you have until 30 September 2023 to use it. If you need assistance you can contact TUI directly. How to change or cancel a flight with EasyJet, Ryanair and more: Airline policies and Covid rules compared EasyJet currently offer the most flexible cancellation policy out of the five major UK . Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. Call them at 0902 150 45 (0.75 euros / min). It goes without saying that our flights are subject to possible changes resulting from government measures in your home country and abroad. With thousands of flights being cancelled this summer, it's really important to book your flights with a flexible provider. We recommend checking the benefits of travel cancellation insurance in the current situation. Recovered from COVID-19 at least 11 days after testing positive within the last 180 days. Please note: you should take into account the fact that the suppliers terms and conditions may change at any time. New rules are also enforcing Covid tests on holidaymakers once again, You are in luck, TUI allows you to cancel, change or transfer your holiday for a fee. The value of your refund credit is the sum you paid for your original holiday less any amendment or cancellation fees you have paid and not including any extras like travel insurance and seat upgrades. The refund credit is valid as soon as you receive it and is issued to you if your holiday will no longer be able to go ahead as planned due to . The cancellation policy that Ross and Zaita booked their Airbnb under in August 2021. Cost cutting measures may become more permanent if proven efficient as more companies adopt an asset light business model. More information about the voucher can be found hereunder. Articles of clothing (e.g. Its a way to insure yourself against future developments in the situation relating to the coronavirus. By clicking a link you are consenting to this. We have a flight with TUI booked for 29th of July, their information I can see, states that we can amend the flight for free - however only if we do this prior to the 30th of June. . Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. The voucher is personal, you are not allowed to give it to someone else. We do everything within our power to continuously update this overview,but we count on you to also seek information before your departure. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . If you are medically exempt from wearing a face mask and have both of the above-mentioned documents, please report this to one of our TUI employees at the airport before your flight departs. Did you book an excursion, a football match, a museum ticket or another experience via GO TUI, but your trip has been cancelled? You may have won a TUI fly MARK voucher in a competition, for example. Some changes are free and for some you will need to pay a fee. The advice can change so check regularly for updates. Service on board has been adjusted so as to maximally limit contact. More information can be found. You will automatically receive a new voucher with the remaining amount by e-mail, you do not need to contact us yourself. If this sounds like the better option, read the last section below Can I sell my TUI holiday. The Competition and Markets Authority (CMA) remains of the view that a consumer will generally be entitled to a refund when they have paid money in advance for services or goods . You will receive a refund for the cancellation within 2 weeks. If your flight is operated by an airline other than TUI fly or by one of our partners, you should check their website prior to your departure. The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. When selecting your flight, if you choose a more basic fare, you will later be charged an admin fee of 31 to 41 (approx 26 to 35) per person, per flight to change the dates. Alternatively, you can choose a voucher, valid until 21 December 2023. . No entry requirements COVID-19. Suitable face masks are surgical masks as well as non-medical masks that are large enough to fully cover the mouth, nose and chin. Customers whose holiday bookings were protected under the Atol scheme will now have that cover extended to vouchers issued between 10 March and 30 September if the cancellation was a result of the . Currently, there are 33 countries deemed at high risk of coronavirus variants, which includes all of South America, southern Africa, Portugal and the United Arab Emirates, reports Liverpool Echo. Each passenger has the responsibility to ensure that he/she carries the required travel documents and is aware of the formalities for travel in Belgium and abroad. Regardless of vaccination status, you'll no longer require a test, won't need to show proof of vaccination, or complete a Passenger Locator Form. Also take into account that it is obligatory to wear a face mask at some airports and that you are responsible for bringing your own face mask. Your country of destination may set additional requirements. If the price of the new flight is lower, you will receive a refund. The European corona certificate will be introduced as from 1 July 2021. Please note this article is for flights booked with Expedia. If you booked a package holiday or a hotel only, visit the following articles: When checking in online, you may need certain documents for your destination. You can contact GO TUI by e-mail help@gotui.com or by telephone at +32 78 149 258 in case of an emergency. Important Note: Keep in mind that some parts of your holiday package like activities, transportation, attraction tickets might be non-refundable. You do not need to contact us. You can consult the measures and safety regulations imposed by TUI and at the destinations here: https://www.tui.be/nl/corona-maatregelen-bestemmingen. Your file will be processed as soon as possible. You will clearly see what documents are required for your destination! You can download our menu for your flight at https://www.tuifly.be/en/buyonboard-en. Have you not yet reserved a seat? EU Digital Corona Certificate (proof of vaccination, recovery or negatif test). When the authorities and ministries abroad communicate updates and have considerably stepped up the measures already taken, these areas are regarded as affected areas. *Changes can only be made by telephone during the opening hours of the TUI fly Service Center, which are Monday to Friday from 9:00 am to 8:00 pm, on Saturday from 9:00 am to 6:30 pm and on Sunday from 10:00 am to 6:30 pm (closed on holidays). The TUI Care Foundation has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID Relief Fund. Important Note: If you booked a TUI holiday from a travel agent other than TUI contact the agent directly. The advice can change so check regularly for updates. Motel 6 cancellation policy. "From 17 March 2020 if you have an existing TUI, Marella Cruises, First Choice or TUI River Cruise package holiday booking travelling on or before 30 June 2020 you can amend for free to any . Thats why we want to suggest an alternative flight from the TUI fly flight schedule. Yes, you can also make changes to your TUI booking. If you have a cancellation insurance, you will in most cases not be able to cancel on account of the coronavirus. Virgin Atlantics current flexible policy which applies to flights booked on or after 16 February 2022, for travel due to take place by 31 August 2022 allows you to change the date and destination of your ticket, or make one name change. Annual policies cannot be cancelled. If you booked a flight for which TUI fly is not the operating airline, you will need to contact that airline or your travel agency to discuss your options. By clicking Agree, you give your consent to the installation of all cookies described above. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. If the conditions and circumstances do not allow for a normal holiday and we are unable to offer our customer adequate support, we may cancel a trip in spite of the positive travel advice. The original term of validity is indicated on your voucher. Example: if your voucher was issued on 01/04/2020, you have until 01/04/2021 to book a new flight. You can check the most recent measures at each destination here. Tui has axed planned trips to a number of Amber and Red list countries amid ongoing concerns about Covid-19. If the price is lower, you will receive a refund or you will pay the lower amount of the trip (if you received a refund for your cancellation). We should point out that all our passengers are responsible for their compliance with the health and admission requirements of the countries they travel to (including transit countries). Each passenger has the responsibility to ensure that he/she carries the required travel documents and is aware of the formalities for travel in Belgium and abroad. The TUI customer service representatives will notify you if there are any additional fees. When you pay you will be supplied with an ATOL Certificate. Tui customers due to travel to a red-list country can cancel and get a full refund to avoid hotel quarantine. This means you can: Transfer your booking to a P&O Cruises holiday of equal or higher value. If you need assistance you can contact TUI directly. You can check the entry conditions of our destination on this page: https://www.tuifly.be/en/corona-measures. Thats possible. This programme offers these small-scale entrepreneurs the funds and professional support they need to help recover after the COVID-19 pandemic. For instance, if you have to cancel your trip due to a COVID-19 infection, up to 100% of the price you paid for your trip will be reimbursed. More information is available at https://www.tuifly.be/en/fly-deluxe-en. After all, the safety of all our customers and employees is our top priority. If you travel to a destination where a COVID-19 (PCR) test is not obligatory, you need to take this test not earlier than 72 hours before your departure. To upgrade a service, add on a flight extra, upgrade a room type or board basis, To change duration, the time of a TUI Airways flight or to travel on an earlier date than planned. TUI is just one of many travel companies which have been hit by the coronavirus pandemic.