University Program. Indicate the use of a service animal, if applicable. 5. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. If the visitors disability is apparent, this documentation is not required. Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). PCAs travel at no cost when accompanying the eligible customer. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Please be advised Customer Name (first and last) or Customer Identification Number. It's part of making MARTA a transit system everyone can use. This applies to an individual who cannot independently navigate the fixed route system (board, ride or disembark from a bus or train). The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. However, customers should contact the local transit authority to confirm scheduling rules and regulations. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. You willstill have the optionof goingintovoicemail. The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. TDD or FIRS: 1-800-877-8339 MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. Click here to download the Mobility/Paratransit Application. If customers travel with a PCA, they may travel with one companion in addition to their PCA. Rail stations have both elevators and escalators. Operators are not permitted to handle service animals. Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. Atlanta, GA 30324-3330, In Person: However, a replacement fee will be charged for each lost or stolen card. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. Customer Service. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. Service cannot be provided earlier, later or on days when regular MARTA service is not available. https://pass.itsmarta.com/Account/Login. This category is not required once a transit system is 100% accessible. Click this link[ MARTA Police (Non-Emergency) 404-848-4900. Train Hours. You can also load stored value (cash) at the cost of $1 per trip. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. We don't offer Reduced Fare versions of any of our pass programs. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . The PCA may either be an employee of the customer, a relative, a friend, or a care provider. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . Exact addresses of both the origin and destination. Cards MUST be turned in immediately for a re-placement at no cost. When does my Reduced Fare Breeze Card expire? Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. MARTA Customer Experience. The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. Solicitation or selling goods or services without the express permission is prohibited. Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Customers are responsible for providing access to gated communities or secured complexes. Customers can confirm and cancel future trips through the automated system and the MARTA website. . Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. . Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Inconvenience in using the fixed route system is not a basis for eligibility. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. MARTA attained the Silver level of recognition for its sustainability efforts. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or Day and time of experience MARTA Police (Non-Emergency) 404-848-4900. MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. 5. Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. Everybody needs their own. MARTA Police (Non-Emergency) 404-848-4900. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. Also please be advised that this card must be surrendered upon request by a MARTA official. Customers must have correct fare immediately upon boarding in order to ride. MARTA Mobility Customer entering through Rail Station fare gate Operators cannot make change. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. Click hereto access the Mobility Reservation System. Untapped Breeze cards will lose value if not activated within this time period. Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. MARTA Customer Experience. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station 404-848-5826. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. Learn more. No commercial or large-size carts, or dollies unless collapsed. MARTA Mobility. If a card has been confiscated due to usage by any unauthorized property. MARTA Mobility Appeals Panel Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. Assault or threat of assault is prohibited. . Individuals who believe they are eligible must complete Part A of the eligibility application. 404-848-5000 . The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. Learn more. Applicants should indicate whether they will travel with a PCA during the application process. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. When a return trip is needed, indicate the desired pick-up or drop-off time. . 2424 Piedmont Rd, NE 30 Alabama St., SW http://www.itsmarta.com/ride-with-respect.aspx. Call 404-848-5000 and start your Balance Protection. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. A MARTA Mobility Service Agent will explain the service and/or mail an application. You may also e-mail: However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. Mobility Fares. Customer Guides and other written materials are available in alternative formats. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. Atlanta, GA 30324 Atlanta, GA 30303. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. Riders' Advisory Council; MARTA HOPE Program; . Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. Ride times are subject to traffic delays or mechanical problems that result in customers on-board time being delayed. . Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. The CCR will make every effort to accommodate requested pick-up or drop-off times. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. Additional companions will be allowed on a space available basis. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. Simply tap your card on the Breeze target wherever your riding. for any inconvenience. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own.