The matter is starting to get urgent, but still no response. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. Verification can help ensure real people write reviews about real companies. Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? Way better to just buy the tickets directly from the ferry companies themselves! I have travelled many times ever since my first positive booking experience. These vermin are interested only in your money - not servicing customers. We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. Wait does that mean I can retrospectively change the terms to every contract I've entered into? The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. I even tried to take a person off and they wanted 214?! WebAnswered: I need to travel to milna (brac) from hvar on thursday 18th august. Hi all. Thank you, No where obvious does it state what is included on the ferryleaving me thinking that I will be standing up on deck for the two hour crossingyou all may know the truth but as someone new to ferry crossing s a better website with more information easily accessed is what is required. Thank you for booking with Direct Ferries. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. Normally if the tree is dead, hazardous, planted too close to your home or not considered significant due to its small size you should be able to remove it We had a march booking santander to Portsmouth with Direct Ferries cancelled, for quite a while they insisted they could only offer a voucher and despite me saying this was not acceptable they would not give. Founded in 1999, Direct Ferries offers the most comprehensive portfolio in the ferry transportation sector and a range of ancillary products from carefully selected partners including accommodation, train tickets and vehicle breakdown cover. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. or submit an enquiry. First time I used it I assumed that all the cabins were booked. Hi Team, Hope you are well! Open tickets are valid for up to 12 months from booking date (see ticket conditions). Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. I recently booked the St Malo to Poole ferry with Direct Ferries. It goes against our guidelines to offer incentives for reviews. I am now writing direct to their registered office. ***. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. Thank you for booking with Direct Ferries. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between Our 'FAQ' database contains the questions and answer to the most common queries made about booking and travelling by ferry! You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Ferry delay compensation. Thank you. What if I don't know the plate number of my rental car? If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. Suggested companies are based on peoples browsing tendencies. These hydro boost systems are even smaller than the 12' boosters in use currently. This is my first negative review for a company. Subscribe to customized emails to help you know before you go. Web12v Cummins HydroboostI have a 1997 dodge ram cummins with Hydro boost. 6 days ago I tried to amend my return, 3 days later I had an acknowledgement of my problem, namely the website wouldn't allow the amendment, due to an error on the website. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. Point blank refused and they sent a refund without any messages to inform me. Please don't hesitate to contact us, if you have any queries. WebFind the best deals on train tickets from Harpers Ferry, WV to Lindenwold, NJ. We are both english and always lived in England Direct Ferries have no phone available to discuss. pack jumper cables, ice scraper, warm clothing, snacks and water. JavaScript is disabled. Kind regards, Maya from Direct Ferries. Also there is a choice of "lounges," but there is no explanation of the differences. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! We use dedicated people and clever technology to safeguard our platform. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. Our average member earns over 300 cashback a year. If your question isn't answered then please Contact Us. Have a browse through our website and use our simple ferry booking That is even worst handle from your company. EVER! Less than 24-hours or failure to show for travel. Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. We also ensure all reviews are published without moderation. The account will stay blocked until dispute will be resolved. Eventually managed to amend the booking on the web site or so I believed. six hours for a journey of more than 24 hours. Rent-to-own and financing options allow you to get the trailer you need within your budget. not clear. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. General Inquiry/Feedback Request a Refund No refund will be given. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Receive current traffic conditions, mountain pass reports, construction updates and more. The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Directferries.nl biedt u de mogelijkheid om de grootste keuze van veerdiensten in Europa en daarbuiten te vergelijken bij alle grote veerbootmaatschappijen zodat u gegarandeerd bespaart op de ticketprijs. Complete investigation into their business ethics. Haven't found an answer to your question? WebYou may request a refund online or by phone: Online Refund request form Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Less than 24-hours or failure to show for travel. Cancelling a Ticket Reservation or Purchase within 24 hours of Booking CT17 9TJ Ferryhopper has its own terms of use, which you can read here. Dear Julliete, Many thanks for your feedback! Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. No personal touch. Well done Direct Ferries. WebDirect Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry This website uses cookies to help us process your bookings as well as customise and improve your experience. Thank you for booking with Direct Ferries. DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. Revenue impacts the experiences featured on this page. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. You are using an out of date browser. Find out how we combat fake reviews. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhoppers offices at Andrea Syggrou Av. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Direct Ferries Limited has its registered office in London, United Kingdom. With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. Please don't hesitate to contact us, if you have any queries. WebScore: 4.3/5 (13 votes) . Cost per pax: S$70 one-way or S$118 2-ways Duration: 2.5 hours (1.5 hour boat ride + 1 hour check-in and immigration) Self-driving Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. Kind regards, Maya from Direct Ferries. Webhow to get a refund from direct ferries; how to get a refund from direct ferries. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. I have applied for a replacement BRP however, I am unable to get the same before 8 weeks. If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. Heres to fair winds on our crossing! Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! You can also discover ports and routes available. For a better experience, please enable JavaScript in your browser before proceeding. Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries You can amend your booking online if you have an account with us. We use dedicated people and clever technology to safeguard our platform. Kind regards, Maya from Direct Ferries. There is no one I can speak to. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. Buying tickets went pretty well online. WebNeeded to change tickets. Stay away!! Ended up cancelling my booking completely as i couldn't communicate with anyone to explainmy problem. You can check your confirmation email or log into My Account to see if you are able to amend your booking. saved me almost 50% of the amount I have recently been having to pay for this journey. The calculation will start on the latest of the following three dates: May 30, 2023 the 30th day after you file your return the day after you overpaid your taxes For more information, see Prescribed interest rates. WebIf you decide that you do not wish to keep the building. The website was setup easily and everything worked fine. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. However it took 5 weeks, dozens of emails for you to confirm the agreement. You can check the status of your refund using IRS Wheres My Refund? 80-88, 117 41, Athens (Mon-Fri, 08:00-18:00 and Saturday 10:00-15:00). We booked with Direct Ferries, tried to amend it a few weeks before travelling. Book your ferry tickets with Direct Ferries. If the system detects something that potentially contradicts our. Unfortunately we're not able to add a return leg to a one way booking once it's been confirmed. Next day (day 4) I was given an hour in which to payfor an amendment, which I did. Brittany ferries Anyone else having problems with getting a refund of price differences in ferry bookings with Brittany Ferries? WSF is the largest operating public ferry system in the US! For contact details visit our. WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. Please don't hesitate to contact us, if you have any queries. As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. To get to other parts of Desaru, you can easily book a Grab. Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. Googled other phone numbers - all disconnected. He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. Appalling customer service. 2023 Trustpilot, Inc. All rights reserved. 91% of travellers recommend this experience. Get your BatamFast tickets to Desaru. It's now a month later and they still haven't refunded me! Modern excavations have raised the possibility that the name You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. My experience of using Direct Ferries was a good job, very well done. It goes against our guidelines to offer incentives for reviews. WebGreater than 24-hours before travel. Please don't hesitate to contact us, if you have any queries. Verification can help ensure real people write reviews about real companies. You can find your booking reference number at the top of your confirmation email. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. We are committed to guaranteeing our customers privacy. Requiring chains keeps traffic moving during storms rather than closing a pass or roadway. Dear Stewart, Thank you for contacting us. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. Please note: prices rise as space becomes less available. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. Direct Ferries charged us $90 AUD each for a Marlin Fast boat between Gili Trawangan to Nusa Lembongan. We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. Instead we have an inside room. Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. Please do not hesitate to send us a message or give us a call. 2023 Trustpilot A/S. Follow us on Twitter for the latest WSF information! If the delay is more than double the times set out above, Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. What terms and conditions apply on my ferry ticket? Tried to amend reservation to Mar 3-6. However after submitting your request our system is offering automatically some solutions online and the customer have a choice to close the ticket by finding solution online or to reply to that that the problem has not been solved so that our agent can handle it. It is impossible to contact them and they are basically holding my money! WebWill I get a refund if I cancel my booking? Booking was quick and easy! Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. Dear customer, Many thanks for your review! We remain at your disposal. Direct Ferries are trying it on, (with your money). Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. That is why we are trusted by over 2.5 million customers and counting. If you cancel your booking through My Account you will be charged a 10/10 cancellation fee. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. We may also ask for additional information if you wish to change the email address or phone number you have provided. Here's a list of resources you can use to check your refund status in Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. However I didn't receive a confirmation email. I made reservations. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) Although the responses were generally quick I had much correspondence from many different agents. I should have stayed with you ! Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. We must get on line 48 hours before ferry date to get our tickets. We rebooked the April crossing for August we amended the booking again to April 2021 due to being furloughed. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. Dear customer, Many thanks for your review! Booking a ferry online is cheap, easy and fast with Direct Ferries. Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. 10 pounds fee for updating the children's age from an infant to 4 and 6 years old. I have attached documentation needed to prove the above incident. Not only that, in order to have this kind of saving, I was directed to use a ferry company that I hadn't used before, which turned out to be the best ferry journey I have experienced since before all restgrictions were imposed because of the covid pandemic. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. The prizes changes after you first buy the ticket. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. Please don't hesitate to contact us, if you have any queries. Brittany Ferries issued us with credit notes. With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from.