You know those sales people that just bug? The arm of one custom chair, the wood is split. So it was that time of life again, furniture shopping time. And non of the back rests held shape they sagging and about 1/2 full now. About. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. Poor customer service. Bad experience all the way around. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Never recommend to anyone. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. What a beautiful store! Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. If you are not completely satisfied with your purchase, please contact us at 866.427.4287. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. Highly suggest you check it out and give your home that fresh touch Arhaus provides. Without her I do not think I could have ever had done it. I called Arhaus a week and a half later. We purchased furniture for our living room and dining room. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. The cushions didnt last 18 months. You can also visit one of our stores. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. It was purchased during a very good sale at the store. I've always passed by and have wanted to go in and browse the showroom, but never really found the right time. They assist you in every part of the process. I recently purchased a sectional and a table. We want you to love your new piece as much as we do. He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" Join the 41 people who've already reviewed Arhaus. They have been resourceful and creative, and have assisted us in furnishing our living room, family room and master bedroom. . All the dishes I paid full price for and I didn't get to use have since gone on sale. They told me they dont cover surface issues, are you kidding me? We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. Made to your specifications and submitted for production at the time of your order. I apparently ordered a custom outdoor furniture set. We'll be back! I just ordered too much ;). | Consumer Comment Companies can ask for reviews via automatic invitations. We ordered six leather dining room chairs. you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. Well, my husband and I have been looking for chairs for a year now. Each item listed on the Arhaus website has a 'story', 'details', and 'care' section that describes the materials and processes used to create the furniture to help shoppers determine if it's right for them. I love the products in this store. Customer service's response was that since they are natural wood, it is expected they will have natural variations. They came in three weeks and the delivery guys were quick and efficient. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. Restocking fee does not apply to Non-Furniture Items as defined above. My favorite furniture store! It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. She took us to the second floor and when I got off the elevator I saw it immediately. He has been to our home and helped picked out pieces for the space we have. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. Just. 4. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. A The phone number for Arhaus is: (913) 663-0250. They are sending someone to repair some of the pieces and are actually replacing some of them. When this store opened we would frequent from time to time. Learn more about purchasing Worry-Free Protection Plans. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. We work closely with Michael and he always takes the best care of us. If you don't expect any customer service go to this store. They are a publicly traded company of over 2 billion dollars. Debra answered all our many questions and offer good advice. I was only refunded for one of the two boxes. Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. I was looking to get an, Sheila K. said: We are very satisfied with our selectionof Sultan Carpets for our. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. Reminds me of Best Buy. Customer service never calls back when you try to resolve the account. Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. He went above and beyond to make sure my husband and I were satisfied. DO NOT BUY the worry-free protection. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. Can I purchase or redeem an Arhaus Gift Card online? It would have been very expensive to hire an independent designer to accomplish what we did complimentary. A new customer service representative created another email to send to UPS. 51 customer reviews of Arhaus. Arhaus has both indoor and outdoor sofas ranging in price from $1500 to $9000+, with unique styles such as curved sofas, leather sofas, chesterfields, modern sofas with a low-profile silhouette, and some customizable sofas. Worst customer service ever, the sales associate lie to you about the delivery schedule. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. They expected me to put the old cushion in the new cover. Staff all Wearing masks, and everything is very clean. They said I would have to contact Arhaus to get the issues solved. They're awesome! We visited the store several times and everyone was great to interact with and extremely helpful! I have called, many times. The showroom is clean and beautifully furnished. Unfortunately, their quality control leaves a lot to be desired. As I've expressed to Arhaus Concierge in an email (of which they haven't responded), there is no way that the same peeling that happened within a week of delivery can be considered "excessive wear" 4 months later. I would not be purchasing from them again and would not recommend them. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). I also got covers for when it snows here in Colorado. I cannot comment on the quality of my furniture since I have just received it. I was also surprised to learn even though I had spent quite a bit of $ I still had to pay for the delivery fee. I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . Tracy worked with me and was very pleasant to deal with. Additional information about Delivery & Shipping. When it comes to your own comfort, your own body is the only North Star. Once you've made your decision, send back the rug swatches within 14 days for a full refund. My interior designer Tricia, was amazing to work with. Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are all sold "as-is" and cannot be returned or exchanged. If you use one of these and buy something, Slumber Search may make a small amount of money. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! Absolutely stunning store and I love all their merchandise! Floor samples and select dcor items are available at local stores to take with you, however store pickup is not available for most items ordered through stores, phone or online. If you placed your order in a store, contact your Design Consultant for status updates. Where can I find more information about my Arhaus Credit Card account? Luckily for us, Alyssa, the store manager, took over our account. Step 1: Dig deeper by asking the right questions 2022-2023 Slumber Search $1,000 Scholarship. I emphatically recommend that you shop elsewhere. We are talking about approx 1k on an order of over 20k. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. See how it all works here. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Will you share my email, home, or business address with other companies? You send in pictures and they say nothing we can do. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. I found them to be solidly built. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. Disconnected and unable to reach same rep. 71. Jerry B. said: Montgomery Mall is the premier place to see jailbait. He was right! So we have one and they are still in the process of getting me the replacement for the broken chair. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. Resolution went from November to December to you guessed it January. This is not something that I would have expected from a $3000 dining table. Arhaus Furniture collections are for the entire home. Purchased a console for my living room! Create Account Keep me signed in Our delivery team is not permitted to install any electrical equipment or wall-mounted items. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? Depending on your pick up location, the processing of this refund can take up to 30 days. All appeared sturdy and well constructed compared to other places I had visited. I have worked with Michael Babcock to furnish two homes. So here I am still not being refunded by a company that has received the returned items. He was super friendly and helpful. We tried every possible method to inflate without, and it just. However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate. Please have your order number available so that we may assist you more quickly. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. It was incredibly reasonable! We purchased this table a year. An individual 18 years or older, must be home to accept furniture delivery and inspect your order. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. The moment we walked in we knew this store fit our style. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. It was also replaced and the 3rd one also had an off color board. Everyone there is incredibly helpful and great to work with too. Can I request delivery on a Saturday or Sunday? The shipping invoice lists WF038-8 Silk Road Sandals - 8 For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. She help really helped me through the process. So we decided to check out Arhaus at UTC in La Jolla. Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. Do I need to create an account to order online? Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. If I could give them zero star for customer service and follow up I would do it. Overall I am I giving this a 4 star because of Tricia. I was informed that the benches are ready but the table will likely be delayed until May!! I will continue to work with her on future projects. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. Join the 39 people who've already reviewed Arhaus. You have helped in making my condo more of a home! I purchased a lamp through Arhaus. For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788. Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. Find out how we combat fake reviews. When it arrived, it had a stain on it--water stain? You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). Not worth it, they dont stand by warranty. It is always a broken promise. No return emails. It has beautiful furniture. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. Can I return an item to a store location? ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info We use intelligent software that helps us maintain the . Can I make a payment on my Arhaus Credit Card at a store location or online? I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. We want you to love your new piece as much as we do. Unfortunately, we cannot transact Arhaus Gift Cards online at this time. Purchased two new pieces for our new apartment. I bought $4500 worth of stuff on the website and they charged me $5500. I was thrilled with my order of outdoor patio furniture from Arhaus. We respect and appreciate that not all guests may want to share information with other select companies. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. I have called several times the concierge department, sent emails, they called me back once about 14 days ago and said that they needed to get some clarification from the furniture repair company they sent to my house as their notes weren't clear and that I should hear back from them in about 5 days. Alyssa had our sectional completely remade, and has continued to provide outstanding customer service to us checking in on a regular basis to make sure the replacement is well made, without issues, and up to our standards. I love elegant and sophisticated design Arhaus offers. With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. Now, today, late November. The couch bent in the middle and was closer to the floor than the ends. Wife desired a unique dining table with stone inlays priced at $6200- wow. What if my item(s) does not look like what I saw in the store or online? To be removed from our postal mailing list, unsubscribe here. Arhaus Furniture - 54 Reviews - 1275 Polaris Parkway, Powell, OH - Retail Shopping Reviews - Phone (614) 847-4279 54 Reviews of Arhaus Furniture in Powell, OH specializing in Retail Shopping - " I purchased a $3000.00 sofa from Arhaus. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. So far non of it has fixed our issue. I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. . A 10% restocking fee will be applied. | Read 21-38 Reviews out of 38 Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. Kudos to Tracy the designer who helped us. It is your responsibility to inspect your product upon delivery. The delivery men were gracious and the communications were thorough. We will definitely be repeat customers. A place like this should be accommodating to everyone and he was very discriminatory due to us being around the age of 20, however we definitely had money to spend. So the took them back and reordered the two chairs. Its total bs. With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. Minimum payments are required for each Credit Plan. Don't waste your time. We ordered two couches from Zane at Arhaus and had an excellent experience with him. These are the most beautiful outdoor chairs not to mention incredibly comfortable! He was so genuine & professional. Transferred to representative who can't help or is wrong. They were both delivered a week later. I would suggest that no one buy any product from this company. I went in today and found a floor sample chandelier. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. Arhaus carries hand knotted and hand woven area rugs with pretty floral and abstract designs, runner rugs, indoor/outdoor rugs, round rugs, and even vintage one-of-a-kind rugs. This stuff happens! I love this store! I ordered Thanksgiving dishes first week in September. Go in and take a look, you'll be surprised at the quality, variety and the prices! Definitely coming back to finish off my home! We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night. Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. To purchase or redeem a gift card please do so by phone at 866.427.4287 or by visiting one of our stores. I tried several times to order them, each time being told that I would definitely get my chairs. Customer service's response was that normal wear is not covered. It goes against our guidelines to offer incentives for reviews. Read trusted and proven furniture store reviews from thousands of real customers. We have since been back to order additional items. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. He is honest and doesn't pressure you to purchase from Arhaus. The customer service is reprehensible. There is no question that their furniture is beautiful and current. My quality and service experience has been much better at Williams Sonoma brands and CB2. Again, special thank you to Tracy, and thanks to the rest of the staff there. The 2nd one got had a chip on the top and an off color board. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. ForLocations, The World's Best For Customer Service Info. The cons: Some shoppers mentioned issues with shipping. Now they are offering me a different model chair. He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. I contacted Arhaus service and discovered that the warranty was only thirty days. I asked for 10% considering I spent all night upset with my experience. Restoration Hardware Company Information Company Name: Restoration. Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. This store is a hidden gem and a must for shoppers searching for unique home furnishings. She is smart quick efficient and has a good eye! Each one was a recording to hang up and go online for more help. Read complete details for Arhaus Archarge Credit Card Accounts. It's was a big change but being empty nesters we felt it was time. The furniture is beautiful, current and they have unique things . If you received a UPS Ship Notification email, you may track your shipment at ups.com. I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. Do I have to make a monthly payment on financing plans? Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. The retail prive was around $6,000. I have received such wonderful back up from Crate and barrel when i order things from them and went to Arhaus thinking i was getting better quality.Think again. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. We have made several purchases with them to furnish our new home and they have been fantastic to work with. I have spent way too much money at Arhaus over the years to be treated so poorly. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! Arhaus Furniture has an overall rating of 2.7 out of 5, based on over 529 reviews left anonymously by employees. A 10% restocking fee will be applied. They don't call or email back. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. On Arhaus Site, table I orderd takes 9 weeks! Comenity Reviews. I do and I don't like this place. This site's sole purpose is to help you make the decision faster and with more peace of mind. I requested new back cushion, fabric only, and was told No. Better yet, these already-marked-down slipcovers were an additional 50% off. 14 days: Many of our pieces are hand-crafted from natural materials. Definitely will be back. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. Tricia greeted me and my husband and I told her what I was looking for, something sparkly and unique. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. With just over 50+ different styles, Arhaus carries a delightful selection of interesting coffee tables ranging in price from around $549 to $6000+. Please see our Measuring for Furniture Delivery guidelines. For as costly as the furniture the customer service is really bad. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. For your convenience, Arhaus provides guest checkout - no account is needed to order online. Note: Pricing on floor samples and at Arhaus Loft locations may vary. Simply amazing. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. Placed an order for a dining room table in January. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. If you are looking to work with anyone, we recommend working with David for sure. Insane. Arhaus' customer service is definitely lacking. While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. Out butts hit the wood on the seat cushions. We bought it received it by UPS in a week and hung it up. She said she had just the the item. I will definitely be going back. Your experience can help others make better choices. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase.