By using our site, you agree to our. Alcohol is not available at all retailers and markets, and we cannot fulfill special requests for alcohol items if alcohol was not requested as part of the original order. But missing items aren't necessarily proof that the Shopper stole them. Adding the items you love to your Favorites is an easy way to view or buy them again. Tap Change. Take a photo of the exact product you are looking for and send it to your Shopper. Choose your tip amount and click Place order. Customers should review the Instacart receipt once the order is delivered and quickly report missing items to Instacart to receive a refund. Begin typing to search, use up and down keys to navigate, enter to select. For best results, download the latest version of the Instacart app for, At the top left, click the 3 horizontal lines, stacked horizontal lines in the upper left corner. Mistakes happen. Work your way down the entire page until you reach the bottom of the page and tap the "Add a . If you prefer not to replace an item, choose Dont Replace to get a refund instead. Copyright 2023 Instacart. Below that, you'll see your list of items you are about to order complete with the product's picture, name and size, quantity box and subtotal for each item, followed by a total box towards the bottom of the screen for totals for complete item cost. This is the default option for when items arent available. Tap the shopping cart in the top right corner of the screen. 2. I'm pretty sure it is a $ limit only. Tap the current order 4. Instacart allows you to bookmark items for later purchasing, if you want to. The Instacart app lets you track your personal shoppers progress and view item changes. However, Instacart Shoppers can choose what customers and orders they want to take. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. Begin typing to search, use up and down keys to navigate, enter to select. Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. You'll be asked to add a delivery address and your payment information. Log in to help us get you to the right help quickly. However, if you decide to tap the item to open the product's page, you'll find the two quantity and ""Add to Cart" buttons at the bottom of the screen for additional details. Scroll to the bottom of the delivery screen and tap Chat with shopper. warnings: Array: Any warnings associated with this request. In your cart, click Preferences on the item you want to add replacement instructions. Tap the 3 stacked horizontal lines in the upper left corner 2. Then, go ahead and place your order! For best results, download the latest version of the Instacart app for, If your personal shopper hasnt begun your order, you can update your order in the Order page. When your personal shopper begins working on your order, youll see a message in the Instacart app. For best results, download the latest version of the Instacart app for iOS or Android. Retailers may also have size, weight, or price restrictions on certain items. When your order is ready for pickup, you'll get a text or app push notification on your phone, along with pickup instructions. Adding items after checkout. Learn how to implement the APIs with tutorials, how-to guides, and API . Items may be out of stock. to view items already found and changes like replacements and refunds. Once you favorite an item the button fills in green and says Favorited. You can adjust charges on your EBT card up until you . Begin typing to search, use up and down keys to navigate, enter to select, For best results, download the latest version of the Instacart app for, At the top left, click the 3 horizontal lines, stacked horizontal lines in the upper left corner. Tracking your order and delivery. Nope has ANYBODY HAS ANYBODY HAD THIS PROBLEM WITH INSTACART..NOTE: WALMART DELIVERY IS A JOKE..YOU HAVE TO ORDER 2 WEEKS AHEAD..they must pay their shoppers shit..cuz they don't have enough of them..the money I save from shopping Wal-Mart via instacart means I can give a very generous TIP..Shoppers deserve it..but I'm a senior on fixed income..i just don't have it to give if I lose that 25$ a week..its just not fair..its always the lowest paid and hardest worked..THE SHOPPER..that gets screwed in the end ( AHEM! Navigate to the top-left corner of the site on the Instacart app. Prompts customers to review changes before checkout. Tracking your order in progress. This is more along the lines of a reminder to check for certain issues - even though Shoppers are trained to check for certain things already. The first step is actually making the purchase. This article will explain how you can add a special request to your Instacart order. Begin typing to search, use up and down keys to navigate, enter to select. If the item is EBT SNAP-eligible, you can change this charge to your EBT card after adding the item to your cart. Omg Canada instacart..2 yr.delivery from Wal-Mart.all.suddenly I get to check out/ delivery time..and it freezes..first says no delivery times available?? You can check your order status with the Instacart app or website. Customer Service Manager. Include your email address to get a message when this question is answered. Spotted something you like? If you have notifications turned on, you'll also receive a notification. for the item or something that the Shopper wouldn't expect to do. When this happens, you have 3 options. Sorry, you cannot add to your order." To add a tip during checkout. This is happening to me today. Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. It's never happened before. (For safety reasons, drivers might not reply while theyre en route.). Contactless delivery and your first delivery order is free! Use the search box in the app or on the website. In states where there's bottle recycling for a cost, Instacart may end up charging you for these bottles - but be careful as if you buy only one, Instacart may charge you for more than just that one bottle. Check to make sure the item isnt included in the, Tobacco products, including e-cigarettes and vapes, Drugs containing controlled substances such as pseudoephedrine, opioids, and methamphetamine. You can schedule delivery for as fast as an hour or for later in the day or week to fit your schedule. If you add any items to an in-progress order, it automatically charges to the credit or debit card you entered at checkout or that you have on file. . During checkout, you can request the order be. In-app. A quantity of 1 for bananas will get you just that - 1 banana (not one bunch of bananas). Other Greeting Cards. I have an order for delivery tomorrow. A personal shopper receives the order and starts collecting items as mentioned in the order. 2. Use the search box in the app or on the website. I waited a little while and refreshed the page again. Authorization holds, recurring payments, and unknown charges. Note certain items, such as alcohol, may not be added after your order is placed. You can customize colors and add your logo to the top of the page. Meats and some produce generally sold by the pound will be sold starting at 1 lb. Don't try to mention the aisle number. to review your notes when ordering the same items in the future. Change quantity or remove an item. The tip will be split between the two Shoppers. Cosco..for one person?? Site version: 662a6a3. Sign up for wikiHow's weekly email newsletter. Additional instructions might be to "check expiration date" or something similar - anything that the Shopper might need to keep in mind when they pick the item. Note certain items, such as alcohol, may not be added after your order is placed. The store was just down the street, everything the customer wanted was available, and the . Select Manage Order from the drop-down menu on the order's page. Log in to help us get you to the right help quickly. Repeated attempts to order prohibited items could result in account deactivation. At the top left, click the 3 horizontal lines. On the instant cart side they don't let you add more than $200 to the initial order. Defaults to false. Adding delivery instructions can help shoppers deliver your order. Its easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. If you add any items to an in-progress order, it automatically charges to the credit or debit card you entered at checkout or that you have on file. Once you favorite an item the button fills in green and says, Adding instructions for specific items, replacements, or delivery. Tap the item you want to edit. At the top left, click the 3 horizontal lines. If you click Other options, you can select your preferred replacement item from the list provided, search for a replacement, or . Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. ). Once you place your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. The average salary of a CSR is around $35,500 annually; the qualification usually asked for is high school or GED. Contactless delivery is available with our "Leave at my door" option. Tap them before adding your quantity to the cart. Check your account to ensure you are getting points for these trips. "You can now do more on Instacart while paying less by getting everything you . You can choose to include this link in the customer notifications sent by Instacart. As an in-store shopper . Try searching for 1 keyword (for example, searching for. Log in to help us get you to the right help quickly. Items" button to a point where you'll see the screen become a list of Shopped items and a progress bar showing the 6-step process laid out in full. Tap the plus or minus symbol to increase or decrease quantity. C These items are sold at .25 lb intervals beginning as low as .25 lbs. Check out this step-by-step guide to create your account and place your first order. If you have order notifications turned on, look for alerts when an item is replaced or refunded. Sometimes Instacart offers tip choices as a scale of percentages, but sometimes the tip choices are given in even dollar amounts. Need to give your driver last-minute delivery instructions? Fruits and produce sold in bunches (such as bananas) should be placed in an approximate multi quantity. 3. to view items already found and changes like replacements and refunds. Scroll to the bottom of the delivery screen and tap, . Tap the "Rate Order" button at the bottom of the screen. . This is still happening to me and I have contacted Instacart help via chat 4 times and had it escalated and no one can seem to figure out what is going wrong. Through instructions, you can let your shopper know that you prefer greener bananas or help them find the apartment to drop off your order. The Remove button will remove all units of the item altogether in one press of the button. Tap Go to Checkout and scroll down to Delivery Tip. After logging in to your Instacart account, click or tap on your profile icon in the upper left corner of your screen. Shopper pays the bill through Instacart's prepaid debit card which is accepted at the grocery store. On the website. When youre ready to check out, go to your cart and select the green, if you dont have an Instacart account yet, If you have items in your cart from more than one store, you must choose a separate delivery window for each store. This is part of the onboarding process for an in-store shopper. At checkout, continue to the Say thanks with a tip page. Click or tap on . In item view, at the bottom of the screen, you'll have a +/- switch with an Add to Cart button to find the units. Keep in mind youll be refunded or charged for the difference in price for replacement items. I just asked my shopper to add them when they were shopping. If possible, know what each store carries. To select your own replacement, tap or click on the item, then select Pick Specific Replacement. Watch the time frame of how far out you'd like your order to be delivered. To create this article, volunteer authors worked to edit and improve it over time. Log in to help us get you to the right help quickly. Confirms that the order was delivered to the address provided. During a shopping session on the Instacart website, once you add an item to your cart, your cart list will fly out from the right side of the page to show all the items. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/460px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","bigUrl":"\/images\/thumb\/d\/d2\/Use-Instacart-on-an-iPhone-or-iPad-Step-1.png\/709px-Use-Instacart-on-an-iPhone-or-iPad-Step-1.png","smallWidth":460,"smallHeight":363,"bigWidth":709,"bigHeight":560,"licensing":"